Everything you
need to know.
Quick answers to the questions we hear most. Still stuck? Drop us a line — we're real humans and happy to help.
Click the Manage Wash Club tab at the top right, then enter the phone number associated with your Wash Club and log in.
Add each family car to your Wash Club for just $10 off your plan price per vehicle. Available on monthly plans only — annual plans don’t support additional vehicles.
- Log into Manage Wash Club.
- Click Add Additional Vehicle and enter the details.
Sold a car? Email contact@rapidwash.com.au with the new plate and wait for confirmation before washing.
If a payment fails, our system retries daily for up to 20 days before cancelling. Update your card any time at the pay station, or in Manage Wash Club → Update Payment Information.
Switch any time. Pricing changes are pro-rated until your next renewal — no fees, no waiting.
Going on holidays? Click Pause Plan in the portal and choose a date for billing to restart. Pause is not available on annual plans.
Cancel any time online — no fees, no contracts. Your Wash Club benefits stay active until the end of your current billing cycle.
Visit us in person to reactivate your Wash Club. Our team will get you back on the Wash Club in minutes.